WHAT IS THE RETURN POLICY?

We accept returns on all our pieces within 7 working days from the date you received your order.

We only ask that the following requirements are met:

• Item/s must be in original condition.
• Item/s must not have been used in any way.

Unfortunately, we cannot accept any returns that do not meet above requirements.

Refunds will be issued excluding the original shipping and return label cost.

WHERE DO I SEND MY RETURN TO?

When we receive your request to return an item. We will directly send you an email with the address that you need to send the items to.

HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?

We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply within 24 hours.

We will refund you through the same method you used to pay within 1-6 business days.

WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?

Whilst we hope this never happens, if you do receive a damaged item, or have a manufacturing fault occur, please contact us immediately at alnokhbahmedical.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.